Our privacy policy describes how Excel Global Logistics maintains your privacy. How we handle your personal information is governed by the Australian Privacy Act 1988 (Cth) (Privacy Act) and the Australian Privacy Principles under that Act. We want you to understand what this means for you, including the rights that you have over your personal information. It’s our job to keep you up-to-date about how we’re doing just that.
1) About this Privacy Policy
This Excel Global Logistics Privacy Policy describes how we maintain your privacy when handling your personal information. It applies if you’re one of our clients or you use any of our services. Where applicable privacy laws provide for exceptions or exemptions, we may rely on those exceptions or exemptions in our information handling practices.
By providing personal information to us, you acknowledge that we may collect, use, store and disclose that information in accordance with this Privacy Policy and applicable privacy laws. Personal Information means information that identifies you, or could reasonably identify you as an individual. This includes facts and opinions, whether they’re true or not.
We may update this Privacy Policy from time to time.
2) What personal data we collect and why we collect it
The types of personal information about you may include:
- your name, postal and street address, email address, and telephone number;
- your gender, age, profession, role, and place of work;
- records of our communications with you, including any complaints, requests, or queries;
- your payment information, such as your credit card or direct debit information and ABN;
- details of the services we’ve provided you, or that you’ve enquired about, including any additional information necessary to deliver those services and respond to your queries;
- information relating to import, export, customs clearance, freight forwarding, distribution, warehousing, and other logistics activities;
- when you apply for a job or other position with us;
- via CCTV cameras located at our sites and premises that you attend;
- information that you post to our sites, social media, or other media channels; and
- any other personal information that may be required in order to facilitate your dealings with us.
When you visit our website, S2 webstore, or shipment tracking service, we may automatically collect certain information, including your IP address, browser type, operating system, referring website, pages viewed and the date and time of your visit. We may use cookies and similar technologies to improve website functionality, analyse website traffic and enhance your user experience. You can control the use of cookies through your browser settings, however some website functions may not operate correctly if cookies are disabled.
We will generally collect information for the purposes of keeping you informed about our businesses and services, including (but not limited to):
- providing freight forwarding, customs clearance, transport, warehousing and logistics services;
- managing customer relationships;
- responding to enquiries;
- processing payments;
- complying with legal and regulatory obligations;
- managing employment and contractor relationships;
- improving our services; and
- keeping you informed about our business and services.
Where it is reasonably practical to do so, we will collect your personal information directly from you. However, in certain cases we may collect personal information about you from third parties, including:
- publicly available sources;
- our suppliers, contractors, and business partners;
- referees, if you apply for a position as an employee or contractor with us; and
- credit reporting agencies.
If you apply for employment or engagement as a contractor, we may collect information relating to your qualifications, employment history, references, work rights, identification documents and background checks where permitted by law.
3) Sensitive information
In Australia, some personal information is considered ‘sensitive information’. This includes information about sexual orientation, religious beliefs, and memberships of professional or trade associations. This type of personal information is generally afforded a higher level of protection under the Privacy Act.
We will only collect sensitive information where you consent to the collection, or where otherwise permitted or required by law.
4) Sharing with Third-parties
We may disclose your personal information to third parties in connection with the purposes described in section 2 of this Privacy Policy.
The types of persons and entities to whom typically disclosed personal information to include (but are not limited to):
- our suppliers, contractors, and other organisations that provide us with technical and support services;
- our accountants, insurers, lawyers, auditors, and other professional advisors;
- any third parties to whom you have directed or permitted us to disclose your personal information (e.g. referees);
- government bodies and other regulatory agencies that are required in order to provide you with the required services (e.g. customs);
- within Excel Global Logistics for purposes connected with our relationship with you, and where otherwise permitted by applicable law; and
- in the event that we or our assets may be acquired or considered for acquisition by a third party, that third party and its advisors.
If we disclose information to a third party, we generally require that the third party protect your information to the same extent that we do.
5) Protecting your personal information
When you share personal information with us, we usually store it in electronic form. We take reasonable steps to protect the personal information you give us from unauthorised access, use or disclosure, in line with industry standards. This includes technical and organisational measures, including (but not limited to):
- user access controls;
- password protection;
- encryption;
- secure networks and firewalls;
- staff training; and
- confidential document disposal policies.
While we take reasonable measures to protect your personal information when it’s in our hands, we can’t guarantee the security of the internet as a whole. If you’re using our services, sites or communication channels online, please ensure you’re doing so in a secure environment. In addition, if you use email to send and receive your personal information, please be aware that the information may be less secure in transit.
6) How long we retain your data
We keep your personal information for as long as we need it to provide our Services, meet our legal obligations or support the purposes for which it was collected. Once we no longer need it, we delete it or permanently de-identify it, subject to any legal or other retention requirements.
7) Overseas transfers of personal information
We may disclose personal information to overseas recipients where reasonably necessary to provide international freight forwarding, customs clearance, transport, warehousing and logistics services.
These recipients may include overseas agents, shipping lines, airlines, customs authorities, freight partners, logistics providers and cloud service providers.
Due to the global nature of our operations, personal information may be transferred to countries in Asia, Europe, North America, New Zealand and other jurisdictions in which our service providers or business partners operate.
8) Accessing and Correcting your personal information
It’s your personal information – which means you have a right to know what information we have and correct any inaccuracies. You can contact us with your request by using the contact details at the bottom of this Policy.
Please include as much detail as possible in your request about the information you want to access or correct. Sometimes, you might need to pay an administrative fee to cover the costs associated with your request. We’ll respond to your request as soon as we’re reasonably able to.
There are circumstances where we might not be able to fulfil your request. If that happens, we’ll let you know the reasons why in writing. If we don’t allow you to access or correct your personal information, and you disagree with our decision, you can make a complaint following the process outlined in section 9 of this Policy.
9) Lodging Concerns or Complaints
If you’re not happy with how we’ve handled your personal information, please use the contact details at the bottom of this Policy to let us know. We’ll investigate your complaint and respond to you as quickly as possible (usually within 30 days of hearing from you). If your complaint takes longer to resolve, we’ll let you know how the investigation is progressing.
For further information about making a privacy complaint, or the progress or outcome of any investigation, please contact the Privacy Officer using the details at the bottom of this Policy.
If you’re not satisfied with how we’ve handled your complaint, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC). The OAIC has the power to investigate the matter and make a determination. For more information please visit the OAIC’s website.
10) Changes to this Privacy Policy
Sometimes this Policy will need to be updated. Any changes will be effective immediately on the posting of the revised Policy on this Site. Please check this site regularly to see if there have been any changes. Depending on the nature of the change, we may also announce it by email (if we have your email address). You can also obtain a copy of the most current version of this Policy by either emailing or writing to the Privacy Officer using the contact details set out below.
By continuing to use our product, services or Site, or otherwise continuing to deal with us, you accept these changes and this Policy as it applies from time to time.
11) Contacting us
By email: compliance@excellogistics.com.au
By post:
Privacy Officer
Excel Global Logistics
Unit 1 / 13 Childs Road
Chipping Norton NSW 2170 Australia
Privacy Officer deals with privacy-related queries only.